If for any reason you change your mind you can return your device no questions asked. Our Return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. (This is in accordance with Section 44 of the ECT Act. )
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Faulty Special Imports
All Special Imports are covered by a 6 Month Warranty unless stated otherwise. In the even that your special imported device is faulty within 6 Months we will collect the device from you. The device will be sent back to the supplier. Once the supplier indicates that they will replace the device we will immediately order a replacement for you. In the event that the supplier chooses to repair the device we will not be liable to replace this device and you will have to wait for the time as specified by the supplier at that point.
What is covered under warranty?
- Hardware Problems
- Touch Screen Problems
- No peripherals are covered under warranty (including but not limited to chargers and pens)
- Factory faults only
Out of Box Failures
Special imports are covered by out of box failure warranty. We will replace the device regarded you notify us within 7 days of delivery. This is not applicable if user negligence is established
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
-Products that have been used after being purchased , this includes items where packaging have been removed or damaged.(25% of Item Purchase value). If you receive a product thats packaging has been damaged on delivery please contact us within 12 hours of product being received
We strictly do not tolerate stolen phones at TheCellStore. Due to us offering a trade in service (allowing people to trade in their unwanted upgrade or unwanted phone on their new purchase) we make provision for devices being blacklisted by network providers. We take extensive measures to ensure the phone we bought are not stolen or going to be blacklisted for insurance purpose or any reason whatsoever. In the event that your device is blacklisted we will immediately no questions asked replace it within 7 days of you notifying us.
We will require the phone with the box and accessories as well as your proof of purchase. It is important that you send the phone back in a useable condition this includes
-A fully functional phone
-No cracks on the screen
-With the original box
Based on how long you have used your device we will either replace your device with a brand new phone or a certified pre-owned unti.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
The provision of goods and services by TheCellShop Pty Ltd is subject to availability. In cases of unavailability, TheCellShop Pty Ltd will refund the client
in full within 7 days. Cancellation of paid orders by the client will attract a 5 % administration fee.
Please note colors are subject to availability and not guaranteed
Guarantees and Warranties
All new smartphones come with factory warranty. These warranties vary from brand to brand. Please visit the particular manufacturer for more info on their warranties. Please do not return defective items to us. Under warranty repairs are facilitated by the particular manufacturer.
All Certified Pre-Owned Phones are guaranteed for 31 days for faults not caused by the buyer. Any physical damage voids this guarantee. The item must be returned at the cost of the buyer. In the event of a return due to factory faults we will first attempt to fix the device. If we cant fix it we will replace it. If we cant replace it we will refund you.
Physical Damage or Damage caused by user negligence Voids Any warranty
All Special Imported products do not carry warranty in South Africa. Imported products are covered by TheCellStore (trading as TheCellShop) exclusively. All Special Imported products carry a 6 month warranty unless specified otherwise.
Exchanges (if applicable)
We only replace items if they are defective, damaged or blacklisted. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 17 VICTORIA STREET, MALMESBURY, WC, 7300, South Africa.
To return your product, you should mail your product to: 17 VICTORIA STREET, MALMESBURY, WC, 7300, South Africa.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.